Motor insurance claims

If you have been involved in an incident with one of our vehicles and suffered a loss, damage or injury that was not your fault, you will need to complete a claim form and provide us with two estimates for the repairs to your vehicle. 

All our motor fleet vehicles have comprehensive insurance with QBE insurance under policy number Y086760FLT0118A.

We may be able to assist you with getting the repairs carried out and providing you with a replacement vehicle whilst your own vehicle is off the road. 

Please contact us as soon as possible after the accident by calling 01443 863430 with full details of the incident for us to make the necessary assessment.

If you are a solicitor making a personal injury claim our Claims Portal Information is as follows:

Portal ID: G00281
Compensator: 
Caerphilly County Council
Penallta House
Tredomen Park
Ystrad Mynach
Hengoed
CF82 7PG

Appealing a decision

Only a court can decide whether Caerphilly County Borough Council has been negligent. It is for this reason that unfortunately our corporate complaints procedure does not apply to insurance claims. Any queries or challenges to our liability decision must be made in writing and sent to:

Insurance & Risk Management Department
Penallta House
Tredomen Park
Ystrad Mynach
Hengoed
CF82 7PG
Or by email to Insurance@caerphilly.gov.uk

Upon receipt of your appeal we will review your claim and confirm the outcome in writing. However if our decision is not accepted then we recommend you seek independent legal advice before commencing any legal action, to ensure that you are given professional advice on the prospects of your claim succeeding in court, and to avoid you being responsible for legal costs that you cannot recover.